Online Course

Performance Management

Human Resources , Legal

Course Duration:


Course Overview

This course seeks to challenge your thinking and approach to managing performance and equip you with the ability to:

  • take a holistic approach to people management and use this to assist in effective decision making for people management matters;
  • define and articulate high performance within an organisation;
  • manage performance within the day to day operations of an organisation and how to deal with concerns about performance;
  • identify legal risks in the context of performance management; and
  • recognise what amounts to high performance culture and how organisation's can develop and improve their culture.


This course is suitable for HR and L&D professionals at all levels, and anyone who is involved in managing performance within their organisation.

Approximate Completion Time

1 hour

Course Content


A holistic approach to performance management

In this component we discuss:

  • the challenges of performance management; and
  • the People Management Quadrants (PCS developed paradigm to assist with strategic decision making on people matters).
Module 2

Defining what performance is

In this component we discuss:

  • examples of performance related issues;
  • what does good look like;
  • learning from experience;
  • developing performance criteria; and
  • the first five minutes.
Module 3

Managing performance through the employment life cycle

In this component we discuss:

  • difficult conversations;
  • the Golden Rule;
  • performance management systems;
  • performance appraisals;
  • performance improvement plans;
  • disciplinary action; and
  • common questions about managing performance.
Module 4

Consequences of poor performance and failure to manage poor performance

In this component we discuss:

  • unfair dismissal;
  • general protections claims;
  • bullying claims; and
  • non-legal consequences.
Module 5

Creating a high performance culture

In this component we discuss:

  • V-S-C model; and
  • culture of communication.


Course Fees

Completion of the course requires a licence, which is issued upon registration and payment.

A standalone licence for this course is $195.00 including GST.

Discounts are available for organisations purchasing ten or more licences. Please email to request a quote.