Online Course

Conducting Workplace Investigations

Human Resources , Legal

Course Duration:

1hr 20min

Course Overview

This course provides a step-by-step guide to conducting workplace investigations. It will enable you to:

  • identify the circumstances in which a workplace investigation should be initiated;
  • build awareness of the requirements of each stage of the investigation process;
  • assess potential issues that may be encountered during the investigation process; and
  • understand how to go about dealing with those issues in line with best practice.


This course is suitable for Human Resources professionals (at all levels), In-house Counsel, Risk and Compliance professionals and front line managers.

Approximate Completion Time

1 hour and 20 minutes

Course Content


Investigations Infrastructure: Why, When, What, How and Who

This module considers the following:

  • why workplace investigations are important
  • when might an investigation be initiated
  • the investigations roadmap
  • laying the groundwork: investigation policies
  • grey area: selecting the investigator
Module 2

Complaints and Formulating Allegations

This module considers the following:

  • dealing with complaints in the workplace
  • the complaints process
  • grey area: anonymous complaints and confidentiality
  • dealing with allegations
Module 3

The Investigation Process

This module considers the following:

  • commencing the investigation process
  • dealing with the investigation’s participants
  • conducting interviews
  • the role of the support person
  • grey area: witnesses and the order of interviews
Module 4

Investigation Outcomes: Findings, Recommendations and Decision Making

This module considers the following:

  • the outcomes phase of an investigation
  • findings and recommendations
  • decision making
  • concluding the investigation
  • grey area: implementing recommendations
Module 5


The final module considers:

  • key learnings: best practice in conducting investigations
  • test of your knowledge

Course Fees

Completion of the course requires a licence, which is issued upon registration and payment.

A standalone licence for this course is $195.00 including GST.

Discounts are available for organisations purchasing ten or more licences. Please email to request a quote.