Investigations infrastructure: why, when, what, how and who

This module considers the following:

• why workplace investigations are important;
• when might an investigation be initiated;
• the investigations roadmap;
• laying the groundwork: investigation policies; and
• grey areas such as selecting the investigator.

Complaints and formulating allegations

This module considers the following:

• dealing with complaints in the workplace;
• the complaints process;
• anonymous complaints and confidentiality; and
• dealing with allegations.

The investigation process

This module considers the following:

• commencing the investigation process;
• dealing with the investigation’s participants;
• conducting interviews;
• the role of the support person; and
• witnesses and the order of interviews.

Investigation outcomes: findings, recommendations and decision making

This module considers the following:

• the outcomes phase of an investigation;
• findings and recommendations;
• decision making;
• concluding the investigation; and
• implementing recommendations.

Best practice and risk minimisation

The final module considers:

• best practice in conducting investigations; and
• minimising risks when completing workplace investigations.