Are managers averse to conflict? Do we avoid having difficult conversations with underperforming employees because we are worried about the consequences? Do managers even know how to have these difficult conversations? What happens when employees feel or claim to be bullied as a result of these conversations? Is there any such thing as a “rule book” when it comes to handling difficult conversations at work?

Joydeep Hor, PCS’s Managing Principal, has been assisting leaders at all levels of organisations for the last 20 years on these issues. He addressed these critical issues in the webinar below.